Refund policy

Refund & Return Policy

Thank you for shopping with Utopia. We strive to provide a smooth and transparent experience for all of our customers. Please read our policy carefully to understand your rights and responsibilities when it comes to returns, exchanges, and subscriptions.

Subscriptions & Automatic Renewals

By subscribing to our product, you agree to receive recurring shipments and be billed automatically at the frequency and price outlined at checkout. Our checkout process clearly labels subscription purchases and provides a disclaimer confirming recurring billing.

It is the customer’s responsibility to manage or cancel their subscription prior to renewal. We send confirmation emails and renewal reminders to help with this, but we cannot guarantee refunds for customers who fail to cancel before renewal.

If you need help managing or cancelling your subscription, our team is here to help at hello@feelutopia.co. However, if you do not complete the cancellation process or stop responding, your subscription may continue, and you will be charged accordingly.

Returns

To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Customers are responsible for all return shipping costs. Utopia does not provide prepaid return labels.

To initiate a return, please contact us at hello@feelutopia.co for approval and return instructions. Returns sent without prior authorization will not be accepted.

All returns must be sent to:

1 E Erie St, Ste 525 PMB 116
Chicago, IL 60611

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., supplements, beauty products)

  • Custom or personalized products

  • Gift cards

  • Sale items

  • Any opened or used products due to safety and hygiene concerns

Our Quality Guarantee & Refund Eligibility

We stand behind the quality of our products and the integrity of our fulfillment. Our 30-day guarantee covers product quality and fulfillment issues, including items that arrive damaged, defective, expired, or incorrect.

Because our ingredients, expected effects, and usage instructions are fully and clearly disclosed on our website prior to purchase — including across our product pages and marketing materials — we are unable to issue refunds based solely on subjective dissatisfaction with results. Customers are encouraged to review all product information carefully before completing a purchase.

Additionally, to ensure our guarantee is applied fairly:

  • Refunds are limited to one unit per household.
  • Bulk purchases are not eligible for full refund under the satisfaction guarantee.
  • Refund requests must be submitted within 30 days of the delivery date.
  • Requests submitted after 30 days will not be eligible regardless of reason.

Exchanges

To exchange a product, please complete the return process first. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you are entitled to cancel or return your order within 14 days of receipt for any reason. The item must be returned unused, with tags, and in original packaging. A receipt or proof of purchase is required.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at hello@feelutopia.co.

Final Note

We are a small business and strive to provide clear, upfront communication about how our products and subscriptions work. We ask that customers carefully review their cart at checkout and reach out with any questions prior to completing a purchase. We are always here to help, but refunds will not be issued in cases where a customer failed to cancel a subscription on time, misread product details during checkout, or submitted a claim that falls outside the eligibility criteria outlined above.

Thank you for your support and understanding.